Refund and Returns Policy

Refund and Returns Policy for 3D Printer Shop

At 3D Printer Shop, we want you to be completely satisfied with your purchase.

We understand that sometimes things don’t work out as planned.

That’s why we have a clear and straightforward Refund and Returns Policy to ensure a hassle-free experience for our customers.

Our Commitment

We sell a variety of products, including:

  • 3D Printers: A1 Series, P1 Series, X1 Series
  • Filament: Bambu Filament
  • Accessories: Various tools and upgrades
  • Spare Parts: For A1, P1, and X1 Series

Our goal is to provide quality products and excellent customer service.

If you’re not satisfied, we’re here to help!

Return Eligibility

You can return items for the following reasons:

  • You’ve changed your mind.
  • The product is defective or damaged upon arrival.

To qualify for a return, the item must meet the following criteria:

  • Be in its original packaging.
  • Include all accessories and manuals.
  • Be unused and in sellable condition.

How to Initiate a Return

If you need to return an item, follow these steps:

  1. Contact Us: Email us at info@3dprinters-shop.com within 30 days of receiving your order.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Receive Instructions: We’ll send you an email with instructions on how to return the item.

Return Process for Changed Mind

If you’ve changed your mind about your purchase:

  • You must request a return within 30 days of delivery.
  • You will be responsible for return shipping costs.
  • Once we receive the item and confirm it meets our return criteria, we’ll process your refund.

Return Process for Defective Items

If your item is defective:

  • Contact us within 30 days of delivery.
  • We may ask for photos or additional information to assess the defect.
  • If approved, we will provide a prepaid shipping label for you to return the defective item.

Once we receive the defective item, we’ll inspect it and either issue a full refund or send a replacement.

Refund Processing Time

Refunds will be processed within 7-10 business days after we receive your returned item.

The refund will be issued to the original payment method used during purchase.

Restocking Fees

For items returned due to a change of mind, there may be a restocking fee of up to 20%, depending on the condition of the returned product.

This fee will be deducted from your refund amount.

Non-returnable Items

Certain items cannot be returned:

  • Opened filament or consumables.
  • Special order items or custom products.

Please ensure that these items meet our return policy before purchasing.